22+
Years in L&D
Across retail, conglomerates & oil & gas
Dubai, United Arab Emirates · Open to senior L&D roles
Building retail capability that moves the numbers.
I'm Dushyant Makijany — a Learning & Development leader with 22+ years across UAE retail and multi-brand conglomerates. I translate strategy into measurable frontline outcomes — conversion, ATV, UPT and customer experience.
Impact
Learning that ties directly to commercial KPIs.
1000+
Employees enabled
Retail, warehouse and corporate functions
+4%
Conversion uplift
2–4% across the store network
+15%
ATV growth
8–15% via structured selling & PK
+20%
UPT improvement
10–20% through cross-sell frameworks
About
Strategic L&D, commercially driven.
Strategic and commercially driven Learning & Development leader with 22+ years across Retail, Multi-Brand Conglomerates and Corporate environments in the UAE.
Proven track record of driving business performance through capability building, linking learning strategy directly to sales growth, customer experience and operational excellence. Experienced in designing and scaling enterprise-wide frameworks that enhance retail execution, leadership effectiveness and frontline productivity.
Currently leading Training & Development across Homes r Us and RFD (Retail Franchise Division), enabling 1,000+ employees across Retail, Warehouse and Corporate functions — with regional exposure across the UAE, Qatar, Oman and Bahrain.
Core expertise
- Retail Capability & Performance Transformation
- Sales & Customer Experience Enablement (Conversion, ATV, UPT)
- Learning Strategy & L&D Governance
- Leadership & Manager Development
- Retail Readiness & Workforce Capability Frameworks
- Product Knowledge & Category Learning
- Performance Management & Commercial Awareness
- Service Excellence & Mystery Shopper Programs
- Learning Analytics, Dashboards & ROI Measurement
- Stakeholder Engagement (C-Suite to Frontline)
- Employee Engagement & Culture Transformation
- Training Needs Analysis & Content Design
Signature programs
Six initiatives, real business outcomes.
Each program ties learning design directly to commercial KPIs — built, launched and measured end-to-end.
Capability Framework
Learning Passport
Situation
1,000+ employees across functions needed structured, trackable development.
Action
Designed and launched an enterprise-wide learning journey covering product, sales, leadership and compliance.
Result
Single source of truth for development, with visibility from frontline to C-suite.
Sales Enablement
Product Knowledge Ecosystem
Situation
Frontline teams lacked confidence to communicate product value across categories.
Action
Built structured PK modules, supplier-led training, and standardized Fact Sheets, Guides & Workbooks.
Result
+2–4% conversion and +8–15% ATV across the store network.
Frontline Performance
Structured Selling Framework
Situation
Inconsistent cross-sell and add-on behavior limited basket size.
Action
Embedded selling behaviors and coaching rituals across stores.
Result
+10–20% UPT through cross-sell and add-on strategies.
Customer Experience
Service Excellence Program
Situation
Need to lift customer experience and mystery shopper scores consistently.
Action
Governed end-to-end Service Excellence and Mystery Shopper program.
Result
Improved CX metrics and store execution consistency.
Commercial Awareness
Finance for Everyone
Situation
Store leaders needed to connect daily decisions to retail KPIs.
Action
Designed an accessible finance program for non-finance leaders.
Result
Stronger commercial decision-making across store leadership.
Leadership Development
LEAD / Elevating Leaders
Situation
Build a pipeline of confident, capable managers across the business.
Action
Delivered structured leadership programs and manager development pathways.
Result
Strengthened managerial capability and team performance.
Experience
Two decades, one through-line: capability that drives performance.
Manager — Training & Development
·Homes r Us & RFD — Lals GroupJul 2025 – Present · Dubai, UAE- Lead enterprise-wide L&D for 1,000+ employees across Retail, Warehouse and Corporate.
- Partner with CEO, COO, Retail VP, Business Heads, HR, Operations, Buying and Marketing.
- Regional scope across UAE, Qatar, Oman and Bahrain. Lead a team of trainers and L&D coordinator.
- Built the Learning Passport, embedded structured selling, governed Service Excellence and launched Finance for Everyone.
Deputy Manager — Training
·Homes r Us — Lals GroupOct 2020 – Jun 2025 · Dubai, UAE- Scaled the T&D function during a period of business growth and expansion.
- Designed programs across sales, service, product knowledge and soft skills.
- Built training dashboards, matrices and tracking systems; supported Service Excellence rollout.
Assistant Manager — Training / Training Officer
·Lals GroupMay 2012 – Oct 2020 · Dubai, UAE- Delivered induction, sales, service and behavioral training across functions.
- Supported PMS rollout, SOPs and employee development frameworks.
- Administered LMS and capability tracking; managed reporting and feedback analysis.
Learning & Development Officer
·KBR — HalliburtonJan 2007 – May 2012 · Dubai, UAE- Delivered structured learning in a regulated Oil & Gas environment.
- Facilitated leadership programs and psychometric tools (MBTI, TKI).
- Supported performance management and SAP-based training & compliance.
Toolkit & credentials
The systems, tools and credentials behind the work.
LMS / HRMS
- HONO
- SAP
- Adrenalin
Analytics
- Advanced Excel
- Dashboards
- Pivot Tables
Design
- Canva
- PowerPoint
Survey & Feedback
- Google Forms
- Microsoft Forms
Psychometrics
- MBTI
- TKI
Education
- BBA — ECMIT, Champlain College, Dubai
Languages: English · Hindi Nationality: Indian Visa: Employed (UAE) Driving License: Valid UAE
Testimonials
What people who worked with me say.
Placeholders — drop in real quotes from your LinkedIn recommendations or colleagues.
"Add a quote here from a senior leader, peer or business partner who can speak to your impact on the business."
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"A second testimonial from a cross-functional partner (Buying, Operations, HR) reinforces the breadth of your influence."
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"A frontline or store-leader voice closes the loop — someone who experienced your programs and saw the result."
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Contact
Let's talk about your L&D and capability agenda.
Open to senior Learning & Development and Retail Capability leadership conversations across the GCC. I respond personally — usually within 24 hours.